Frequently asked questions.
What size of cake should I order?
This depends on the number of people you want to feed. Typically a 4 inch, two layer cake feeds 1-4 people. A five inch three layer cake is usually 6-10 servings. A six inch cake, three layer cake feeds 10-15 people. An eight inch, three layer cake feeds 20-30, and a ten inch, three layer cake feeds 35-45 people. I usually make my cakes three layers, this is customizable.
“Layers” are the circles of cake, so usually my cakes have: cake layer, buttercream, filling, cake layer, buttercream, filling, cake layer buttercream. “Tiers” refer to the amount of cakes stacked on top of each other. So a three tiered cake would have a 9 inch cake, 6 inch cake and a 4 inch cake standing on top of eachother.
What flavour should I get?
Flavours are very personal. The most popular have been; confetti, vanilla, chocolate and lemon. Most popular filling is lemon curd.
Red Velvet, Raspberry, Strawberry, Lavender-Orange, Lavender-Lemon, Lemon Chiffon, Mango Chiffon, Pomegranate, Caramel, Carrot with Cream Cheese Filling, Vanilla with Pistachio Cream, Pistachio Swirl with Pistachio Knafeh, Blueberry, Chocolate with Dark Chocolate Ganache, Vanilla with Peach Compote, Almond-Peach, Vanilla with Cherry Compote, Matcha with Strawberry Filling, Lime with Cream Cheese Filling, Passionfruit, Pineapple-Pistachio, Chocolate-Pistachio. To name a few :) See more in the Custom Cakes page.
I can accommodate pretty much any flavour. If you have something in mind, let me know.
Do you offer vegan/dairy-free/gluten-free items?
YES! I actually love doing cakes for people who typically do not get to enjoy them. I do my best to offer a range of choices. Everything I make is Kosher, and pork free. The vanilla usually work with is alcohol based, I do have halal vanilla that can easily be swapped. Please do make all requests and allergies known at time of booking. I cannot guarantee that an item has not crossed paths with an allergen. Please note that chocolate has a higher risk of coming in contact with tree nuts.
How much notice to do need for an order?
Minimum notice for a cake is fourteen days, cupcakes are five days. Bookings after these times can possibly be accommodated for additional fees tbd. Bookings are filling quite fast lately, so book as early as you can to secure your desired spot!
How do I get my order?
Great question, delivery is available in PEC, delivery hours are 0900-1800. A fee applies to locations outside of the county. You can also choose to pick up at Lily’s Cafe, 289 Main Street Picton, please advise at time of booking.
What is your cancellation policy?
In the unfortunate event that you need to cancel your order, please give me as much advanced notice as possible. Within 24-hours of ordering, full refund (if your order date is more than 24-hours away). If after 24-hours of ordering, then deposit is non-refundable. I do understand situations arise, I try to start on your order right away, to spend as much time as I can perfecting it.
Is halfkanga AODA compliant?
halfkanga has less than 50 employees (one to be exact), which means that the website and content does not have to be adhere to WCAG 2.0 level A or higher. This website does have written descriptions on pictures. Although this is not a requirement, halfkanga still wants to be as accessible as possible. If you need assistance or have a suggestion please reach out.
How do I pay for my order?
I accept e-transfer. A deposit of 50% is due upon booking to secure the order. If this deposit is not received within 24 hours then your order is not secured. The second half of payment is due the day before your order date. I provide Invoices.
How do I transport and serve my baked goods?
For travel, place on floor of vehicle with air conditioning on / no heat. Should not sit at an angle. No refunds will be given for goods that break or melt after pick-up/delivery. Please refrigerate, take out one hour before serving, and let sit at room temperature. Butter hardens in the fridge, this allows the butter in your goods to soften. For how to get the most out of your cake slices watch this video. Enjoy!
Two “tier” cake
Three “layer” cake
Terms & Conditions
-
halfkanga. Picton, Ontario, info@halfkanga.cawww.halfkanga.ca
I. Kaija Ozgur, owner and operator.
Terms & Conditions
By using www.halfkanga.ca, visitors indicate they have read, understood, and agree to abide by all terms and conditions.
These terms are governed by the laws of Ontario.
Payment
50% deposit due to secure the date of booking. The second half to be sent the day before your delivery/pick-up. Minimum one week notice for cake orders, four days for cupcakes, if less (after written acceptance by halfkanga) a fee applies.Payment refund
Refunds will be given within 24 hours of booking, afterwards the deposit is non-refundable. Payment will not be refunded due to cancellation or damaged product after delivery/pick-up.Confidentiality
All information given to halfkanga custom cakes is private and confidential. Your information will in no way be shared or sold. It is for product delivery only. Closely monitoring and adhering to FIPPA standards.Intellectual property
All cakes and desserts, and therefore pictures taken by Kaija are the intellectual property of halfkanga custom cakes. They are not be used or re-used without express written consent. Cakes and desserts are not to be re-sold without express written consent. All content on the site (including images, text, logos, and downloadable files) is the property of halfkanga and is protected by copyright laws.Privacy policy
halfkanga follows FIPPA regulations for data collection. Information is taken for delivery and product creation only. Personal information such as name, address, phone number, and email address will not be shared with anyone for any other purpose. halfkanga regularly applies PIAs to ensure privacy is adhered to and will contact the IPC is any breach occurs. halfkanga is not responsible for the content, policies, or practices of any third-party websites linked from this site.Service modification
halfkanga ensures a safe space for everyone, if I determine at any time that such safe space is not being adhered to, then halfkanga reserves the right to terminate order agreement. Deposits are non-refundable. Safe space is defined as acceptance and freedom from violence/harassment on the basis of: religion, sexual orientation, gender identity, culture, race, ethnicity, and sex
Limitation of liability
After delivery/pick-up of product(s) halfkanga does not claim responsibility for any damage done to products. A fee can be applied if damage occurs once in your possession. Once an order and design are agreed upon, you may change order as long as agreed upon by halfkanga, a fee may apply. halfkanga works hard to create your vision, however not all designs are possible, if product is not to your liking, let halfkanga know and a solution can be worked out. Once product is finished no other changes can occur without a fee and express written consent by halfkanga. Users agree to use the site legally and refrain from harassment, rights violations, hacking, fraud, or posting inappropriate content.Resolving disputes
If not satisfied with your order/product, please contact halfkanga directly so a solution can be attained. Terms are agreed upon at time of ordering, any changes have to be granted consent by halfkanga. Deposits and full payments are non-refundable. If satisfaction is not reached, contact halfkanga for options. halfkanga and its representatives will not be liable for any losses or damages arising from the use of this website (halfkanga.ca). Users agree to protect halfkanga from any claims or losses resulting from their use of the site or violation of these terms.Right to terminate
halfkanga has the right to terminate contract/order at anytime. If halfkanga cancels your order you are issued a refund, except for in situations of abuse and refusal to adhere to previously discussed safe space or refusal of any agreed upon term in this document. If any provision is found invalid, only that provision becomes void while all others remain enforceable. halfkanga reserves the right to modify these terms with appropriate notice to users.Any questions or concerns, or required accessibility assistance can be sent to info@halfkanga.ca
Acceptance
Review the information listed in this document and if you have any questions, don’t hesitate to contact us. By moving forward with your order each party accepts and agrees to the terms of this document. The acceptance date on your email indicates the date the document was accepted and became legally binding on both parties.